Our Guarantee

Our Commitment to Satisfaction

Rare Buyz Satisfaction Guarantee

At Rare Buyz, our promise is straightforward: to ensure 100% customer satisfaction with all Rare Buyz and Partner Costway branded products and services. Should our products or services not meet your expectations, or if you require assistance, we are just an email away. Contact us at support@rarebuyz.co, and we will not rest until you are fully satisfied.

30-Day Return Policy

Rare Buyz is committed to enhancing your lifestyle without compromising aesthetics. Our products integrate innovative design with exceptional quality to bring the Rare Buyz experience to life. If, within 30 days of delivery, any product fails to meet your expectations, please reach out to our customer service team for assistance. Detailed return procedures are available in our Refund Policy. We pledge to address and resolve your concerns swiftly and effectively, aiming to secure your trust and satisfaction for a lifetime.

Quick Response Promise

Our dedicated support team guarantees a response to all inquiries within 48 hours. We are here to assist you today, tomorrow, and many years into the future.

Privacy Assurance

Your privacy is of utmost importance to us. Rare Buyz guarantees that your email, purchase details, and personal information will never be shared with third parties. Your personal matters remain confidential, as earning your trust and respecting your privacy are our top priorities. For more information on our data use, please review our Privacy Policy.

Rare Buyz Care

Product Warranty

Rare Buyz LLC provides a one-year warranty against defects in materials and workmanship from the purchase date, applicable for home use environments. This warranty does not cover damage from misuse, accidents, unauthorized repairs, or commercial use. Our warranty is exclusive to purchases made through www.rarebuyz.co and is non-transferable.

• Massage Chairs Warranty: Massage chairs valued over $1,000 are protected by a 3-year Rare Buyz Care warranty when shipped via ground.

• Mini Split Air Conditioner Warranty: Comes with an 8-year warranty for the compressor and a 5-year warranty for parts.

Exclusions

Rare Buyz is not liable for damages or failures resulting from:

• Acts of God, improper installation, or modifications.
• Damage from third-party actions, fire, collision, vandalism, or theft.
• Misuse, abuse, accidental damage, or any alteration to safety features.
• Failures due to inadequate maintenance or the use of improper consumables.

For any inquiries or assistance, please contact us at support@rarebuyz.co. Your satisfaction and trust are our priority.